Terms of service

Terms of Service

Last updated: July 2026

Welcome to Eternal Petals. By accessing our website or placing an order, you agree to the following Terms of Service.

1. Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Orders will only be processed once full payment has been received.

2. Pricing

Prices may be displayed in your local currency for your convenience. The final amount charged will be shown at checkout.

We reserve the right to change prices without prior notice.

3. Handmade Products

Each piece is lovingly handcrafted, making every creation unique. Slight variations in shape, colour, wire placement, or natural materials are part of the handmade process and should not be considered defects. These subtle differences add to the charm and individuality of every piece.

Product photos are provided for reference only.

4.Care Instructions

To preserve the beauty of your handmade piece, avoid contact with water, perfume, hairspray, and other chemicals. Store it in a dry place away from direct sunlight when not in use. Handle with care, as delicate handcrafted details may be damaged by excessive bending or pressure.

5. Shipping

Processing and delivery times are outlined in our Shipping Policy.

Once an order has been dispatched, customers will receive a shipping confirmation email with tracking information (where available).

We are not responsible for shipping delays caused by courier services, customs clearance, severe weather, or other circumstances beyond our control.

6. Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their local authorities.

7. Returns and Refunds

Please refer to our Refund Policy for details regarding returns, exchanges, and refunds.

8. Intellectual Property

All website content, including photographs, product designs, text, logos, and branding, is the property of Eternal Petals and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Eternal Petals shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.